Refund policy

All tubers will be shipped with a visible eye to ensure growing success. We have labeled each tuber for accuracy and they will be individually stored in a bag with appropriate medium such as vermiculite or wood shavings.

We do not offer refunds due to buyer's remorse. All sales are final unless (1) your tuber arrives damaged or (2) your tuber does not have a viable eye.

We cannot be held responsible for tuber damage due to poor storage methods, poor growing conditions, pest or neglect. The size of the tuber does not affect it's growing ability as long as it has a viable eye.

If you notice a problem with your tuber, please contact us within 5 days of receipt and include your order number and a photo of the tuber in question.  To request a refund, you can contact us at robin@peakbloomconsulting.com. No refunds will be given after 1 week of customer taking possession of the tuber.

Damages and issues
Please inspect your order upon reception and contact us within 5 days of receipt if the item is defective or damaged. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve reviewed your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at robin@peakbloomconsulting.com.